Refund policy

15-Day Money-Back Guarantee

EmojiKidz offers a 15-day money-back guarantee for eligible service plans and device returns. Customers have 15 days from the date their device is activated to request a cancellation and return, provided the request is made no later than 30 days from the original purchase date.

Service Plan Refunds

Service plan refunds are available only when cancellation is requested within 15 days of the device activation date and within 30 days of the original purchase date.

  • Refund eligibility is based on the date the cancellation request is submitted.
  • After the applicable refund period has expired, service charges are non-refundable.

Device Returns

To qualify for a device refund:

  • The EmojiKidz device must be returned in good physical and working condition.
  • All original accessories, charging equipment, components, manuals, and packaging included with the device must be returned.

Devices that are damaged, altered, abused, tampered with, excessively worn, affected by liquid damage, or missing required accessories or components may be denied a refund or subject to charges based on the condition of the returned device.

A refund will be issued only after EmojiKidz receives, inspects, and approves the returned device.

After the Refund Period

  • No refunds will be issued after the applicable money-back guarantee period has expired.
  • Month-to-month service plans may be canceled at any time to prevent future recurring charges; however, previously billed service charges are not refundable after the refund period.
  • Customers enrolled in a service plan with a fixed-term commitment remain responsible for any applicable outstanding balance or early cancellation fee associated with that service agreement.
  • Annual prepaid and other prepaid service plans are non-refundable after the applicable refund period.

Devices Purchased Through Amazon, Walmart, eBay, or Other Authorized Marketplaces

Devices purchased through EmojiKidz's official stores on Amazon, Walmart, eBay, or another authorized marketplace require an eligible EmojiKidz service plan for connected features and services.

Marketplace Device Refunds

When canceling service and requesting a device refund:

  • The device and all accompanying accessories must be returned according to the return requirements of the marketplace where the device was purchased.
  • Refunds for the device purchase price are handled by the marketplace or storefront where the purchase was made, subject to that marketplace's applicable return procedures and requirements.
  • Refunds for the EmojiKidz service plan are subject to EmojiKidz's refund eligibility requirements described in this policy.
  • EmojiKidz does not process refunds for device purchase prices paid directly to Amazon, Walmart, eBay, or another third-party marketplace.

Canceling Your EmojiKidz Service

Customers who wish to cancel their EmojiKidz service should submit a cancellation request through the EmojiKidz cancellation or customer support process.

The EmojiKidz Customer Support Team can assist with account, cancellation, return, and service questions.

Canceling service stops future recurring service charges after the cancellation becomes effective. Cancellation does not automatically qualify previously paid service charges or device purchases for a refund.

Return Process

If your return request is approved by the EmojiKidz Support Team:

  1. Customers are responsible for return shipping costs unless otherwise required by applicable law or specifically authorized by EmojiKidz.
  2. EmojiKidz will provide instructions explaining where and how to return the device.
  3. Return the device with all required accessories, components, and materials according to the provided instructions.
  4. We recommend using a trackable shipping method and retaining the tracking information until the return has been completed.
  5. Once the returned device is received and inspected, any eligible refund will be processed.
Important: Do Not Return Your Device Without Authorization
Do not send an EmojiKidz device back before submitting a cancellation and return request and receiving return instructions. Devices returned without prior authorization or outside the provided return process may not be accepted or may not qualify for a refund.

Refund Processing

Approved refunds are issued after the returned device has been received and inspected.

Refunds are generally returned to the original payment method used for the purchase. Processing and posting times may vary depending on the customer's bank, card issuer, payment provider, or marketplace.

Original and return shipping charges are not refundable unless otherwise required by applicable law.

Warranty Claims Are Separate From Returns

The EmojiKidz product warranty is separate from the money-back guarantee. A device that develops an eligible defect after the return period may qualify for repair or replacement under the applicable EmojiKidz warranty terms. Warranty eligibility does not extend or restart the refund period.

Questions About Your Refund, Return, or Cancellation

If you have questions about this policy or need assistance with a cancellation or return, please contact the EmojiKidz Support Team.

Phone: 818-273-5555
Text/SMS: 645-241-2512
Support: support.emojikidz.com
Customer Support is available 7 days a week.